Last Updated: July 2026

At Terea Shop UAE, we are committed to delivering 100% authentic IQOS devices, TEREA sticks, and accessories in excellent condition. Every order is carefully inspected before dispatch. Please read our refund and return policy below before placing an order.s is a sample page.

Order Inspection on Delivery

Please inspect your order while the delivery driver is present.

If you notice any of the following at the time of delivery:

  • The product is physically damaged
  • The wrong product has been delivered
  • The package is severely damaged or tampered with

You may refuse the delivery and return the item immediately to the delivery driver. We will arrange a replacement or resolve the issue as quickly as possible.

Returns

We accept returns only while the delivery driver is still present.

If:

  • You change your mind after checking the product,
  • You no longer wish to keep the item,
  • The product is unopened and in its original condition,

you may return it immediately by paying the applicable delivery charge.

Once the delivery has been completed and the courier has left your location, the order will be considered accepted.

Damaged Products After Delivery

If the product becomes damaged after the delivery has been completed or after the courier has left, we are unable to accept returns, replacements, or refunds.

This includes:

  • Accidental damage
  • Physical damage after delivery
  • Mishandling by the customer
  • Water or liquid damage
  • Any damage caused after successful delivery

Product Condition

All products sold by Terea Shop UAE are carefully inspected before shipping.

For any eligible return:

  • Product must remain unused.
  • Original packaging must be included.
  • All accessories must be returned.
  • Product must not show signs of misuse or damage.

Refund Policy

Refunds are processed only if:

  • The order cannot be fulfilled.
  • The wrong product was delivered.
  • The item is returned immediately during delivery due to verified damage.

Approved refunds will be processed using the original payment method whenever applicable.

Shipping or delivery charges are non-refundable unless the error was caused by Terea Shop UAE.

Exchanges

We will replace an item only if:

  • You received the wrong product.
  • The product arrived damaged before acceptance.
  • The issue is reported while the delivery driver is still present.

Non-Returnable Items

For hygiene and product safety reasons, we cannot accept returns after successful delivery of:

  • IQOS devices
  • TEREA sticks
  • HEETS
  • Opened accessories
  • Used products
  • Products with broken seals
  • Any item damaged after delivery

Need Assistance?

If you have any questions regarding your order, refunds, or returns, please contact our customer support team before or during delivery.

Email: support@tereashop.ae
Phone: +971 54 450 1636